A sample letter on how to respond to a customer who wants to end his subscription and request for refund.
Dear Matt,
First off, I am sorry to hear that you are cancelling your subscription but before we proceed, can our company still do something for you to continue acquiring our services? And if not, we would like to ask your reason/s on why you have decided to end this for further improvements.
Regarding your request for refund, we would like to request your account details and we will get back to you as soon as we can.
Again, we apologize for any inconvenience that was made.
For questions, please do not hesitate to contact +639657826351.
We hope to serve you again in the future!
Regards,
Kristina Minami
Kristina WORKS AT HOME 